Cancellation and no-show policy

Student notice

Cancel or reschedule at least 12 hours ahead, no cost.

Teacher notice

Teachers give at least 24 hours' notice for planned changes.

Student no-show

Charged for 80% of the session; 20% is credited back.

If we cancel

Your choice: a guaranteed makeup session or full credit.

Student cancellations and rescheduling

You're free to cancel or reschedule any session, as long as you give us at least 12 hours' notice before the scheduled start time. Do it from your student dashboard, and the session credit goes right back to your account for a future booking.

Less than 12 hours' notice? That's treated the same as a no-show (below), since your teacher has already blocked out the time and usually can't fill it on short notice.

Why this matters Teachers plan their day around your booking. A firm notice window protects their time and keeps slots open for other students who could use them.

Student no-shows

If you haven't joined within 5 minutes of the scheduled start time and haven't given notice, the session counts as a no-show. You'll be charged for 80% of the session, and we'll credit the remaining 20% back to your account.

If no-shows become a pattern on your account, our team will reach out to check in before anything further happens. Genuine emergencies are reviewed case by case, so contact us and we'll work with you.

When a teacher cancels or no-shows

Teachers are expected to give at least 24 hours' notice for a planned cancellation. If a teacher cancels late or doesn't show, you're never charged, and you get to choose what happens next: a guaranteed makeup session at a time that works for you, or the full session credited back to your account.

We'll let you know as soon as we're aware of the change, along with your options for rescheduling.

Why this matters You shouldn't lose time or money because a teacher couldn't make it. Putting the choice in your hands keeps this fair on your end of the schedule too.

Refunds and credits

The refunds and credits described here apply specifically to individual session cancellations and no-shows, as outlined above: 20% credit on a student no-show, and your choice of a makeup session or full credit when a teacher cancels late or doesn't show.

Broader subscription billing questions, like mid-month plan cancellations or unused sessions at the end of a billing cycle, will be covered in a separate Refund Policy. We'll publish it before paid plans open.

Questions about a specific session?

If something about your booking doesn't fit neatly into this policy, reach out and we'll sort it out with you directly.

Last updated: October 4, 2026